This conference attempts to explore the influence of technology on the management of services across various segments such as
information technology, healthcare, hospitality, telecom, education, infrastructure, retailing, and logistics among others.
It also assesses how technology drives internationalization and contributes to superior customer experience.
Papers are invited on topics related but not limited to the following areas : • Globalization challenges and response of service industry• Competitiveness and Internationalization of Service Industry • Technology and Emergence of new service business models• Building competencies for growth in services industry• Corporate initiatives on innovation for growth• Marketing in services industry• Benchmarking