[1] Management Information System (MIS):
Definition, Characteristics, Subsystems of MIS (Activity and Functional subsystems),
Structure of MIS; Reasons for failure of MIS.
Understanding Major Functional Systems: Marketing & Sales Systems, Finance & Accounting Systems, Manufacturing &
Production Systems, Human Resource Systems, Inventory Systems; their sub systems, description and organizational levels.
[2] Decision Support Systems (DSS):
Definition, Relationship with MIS, Evolution of DSS, Characteristics, classification, objectives, components, applications of
DSS.
[3] ERP, CRM, SCM
ERP(Enterprise Resource Planning):
[a] Concepts of ERP, architecture of ERP, Generic modules of ERP,
Applications of ERP, concept of XRP (extended ERP)
[b] Features of commercial software like SAP, Oracle Apps, MS Dynamics NAV, Peoplesoft
CRM (Customer Relationship Management):
[a] Concepts of CRM, Features of CRM (acquisition and retention)
[b] Features of commercial software like I2-Rhythm, SIEBEL
SCM (supply Chain Management):
[a] Concepts of SCM, drivers of SCM, inbound & outbound
[b] Definition, brief description and applicability of: eProcurement, eTailing, eLogistics, eCollaboration, eIntegration.
Case studies for ERP, CRM, SCM
[4] Database Management Systems (DBMS) [e.g. MS-Access/ Oracle/ MS SQL Server / MySQL etc.] [4L+6P]
[a] What is a DBMS. Need for using DBMS. Concepts of tables, records, attributes, keys, integrity constraints, 3-schema
architecture, data independence.
[b] SQL: DDL & DML concepts, SQL commands [ANSI standard].
[5] Data Warehousing and Data Mining
Concepts of Data warehousing, data mart, meta data, multidimensional modeling,
Online Analytical Processing (OLAP), Online Transaction Processing (OLTP), Knowledge Management System (KMS),
Active Knowledge Management Server (AKMS)
Features of commercial software like Informatica
Data mining concepts, knowledge discovery v. data mining, data mining applications.
Case studies on data warehousing / data mining
[6] Outsourcing
Concepts of BPO, KPO
Business Process Outsourcing: Concept & Application, Advantages & Disadvantages, Types of outsourcing, Resource
Requirements.
Technical framework of automated outsourcing.
Documentation: contracts, Service Level Agreements (SLA), Non-disclosure Agreements (NDA).
Other Applications – Remote Transaction Processing.