BA6048-TOTAL QUALITY MANAGEMENT |
INTRODUCTION TO QUALITY MANAGEMENT
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Definitions TQM Framework, Benefits, Awareness and Obstacles. Quality Vision,
Mission and Policy Statements. Customer Focus Customer Perception of Quality,
Translating Needs into Requirements, Customer Retention. Dimensions of Product and
Service Quality - Cost of Quality.
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PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT
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Overview of the Contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum,
Ishikawa, Taguchi, Shingeo and Walter Shewhart. Concepts of Quality circle, Japanese 5S
Principles and 8d Methodology.
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STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY
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Meaning and Significance of Statistical Process Control (SPC) Construction of Control
Charts for Variables and Attributed. Process Capability Meaning, Significance and
Measurement Six Sigma Concepts of Process Capability. Reliability Concepts
Definitions, Reliability in Series and Parallel, Product Life Characteristics Curve. Total
Productive Maintenance (TPM) Relevance to TQM, Tero Technology. Business Process
Re-Engineering (BPR) Principles, Applications, Reengineering Process, Benefits and
Limitations.
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TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT
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Quality Functions Development (QFD) Benefits, Voice of Customer, Information
Organization, House of Quality (HOQ), Building a HOQ, QFD Process. Failure Mode
Effect Analysis (FMEA) Requirements of Reliability, Failure Rate, FMEA Stages,
Design, Process and Documentation. Taguchi Techniques Introduction, Loss Function,
Parameter and Tolerance Design, Signal to Noise Ratio. Seven Old (Statistical) Tools.
Seven New Management Tools. Bench Marking and POKA YOKE.
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QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION
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Introduction to IS/ISO 9004:2000 Quality Management Systems Guidelines for
Performance Improvements. Quality Audits. TQM Culture, Leadership Quality Council,
Employee Involvement, Motivation, Empowerment, Recognition and Reward. Information
Technology Computers and Quality Functions, Internet and Electronic Communications.
Information Quality Issues. |
Text Books
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1. Dale H.Besterfield et al, Total Quality Management, 9th edition, Pearson
Education, 2009.
2. Shridhara Bhat K, Total Quality Management Text and Cases, 1st Edition
Himalaya Publishing House, 2002
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Reference Books
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1. James R Evans, William M Lindsay, The Management and Control of Quality, 6th
Edition, Cengage Learning, 2008.
2. Rose J.E. Total Quality Management, Kogan Page India Pvt. Ltd, 1993.
3. Frank M Gryna et al, Jurans Quality Planning & Analysis for Enterprise Quality,
5th Edition, Tata McGraw Hill, 2007.
4. Poornima M.Charantimath., Total Quality Management, Pearson Education,
First Indian Reprint, 2003.
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