6 IT 6.3-IT INFRASTRUCTURE MANAGEMENT |
Units: I |
INFRASTRUCTURE MANAGEMENT OVERVIEW: Definitions, Infrastructure
management activities, Evolutions of Systems since 1960s (Mainframes-to-
Midrange-to-PCs-to-Client-server computing-to-New age systems) and their
management, growth of internet, current business demands and IT systems
issues, complexity of today’s computing environment, Total cost of complexity
issues, Value of Systems management for business.
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Units: II |
PREPARING FOR INFRASTRUCTURE MANAGEMENT: Factors to consider
in designing IT organizations and IT infrastructure, Determining customer’s
Requirements, Identifying System Components to manage, Exist Processes, Data,
applications, Tools and their integration, Patterns for IT systems management,
Introduction to the design process for information systems, Models, Information
Technology Infrastructure Library (ITIL). |
Units: III |
SERVICE DELIVERY PROCESSES: Service-level management, financial
management and costing, IT services continuity management, Capacity
management, Availability management.
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Units: IV |
SERVICE SUPPORT PROCESSES: Configuration Management, Service desk,
Incident management, Problem management, Change management, Release
management.
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Units: V |
STORAGE AND SECURITY MANAGEMENT: Introduction Security, Identity
management, Single sign-on, Access Management, Basics of network security,
LDAP fundamentals, Intrusion detection, firewall, security information
management. Introduction to Storage, Backup & Restore, Archive & Retrieve,
Space Management, SAN & NAS, Disaster Recovery, Hierarchical space
management, Database & Application protection, Bare machine recovery,
Data retention.
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