06ME758 -Total Quality Management |
PART – A |
UNIT I: |
QUALITY, TOTAL QUALITY, TQM: Introduction-Definition, Basic
Approach, TQM framework, Historical Review, Benefits of TQM.
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UNIT II: |
EVOLUTION OF TQM: Contribution of Quality Gurus- Edward Deming,
14 points, PDSA cycle, Joseph Juran, Quality trilogy, Crosby & quality
treatment, Ishikawa and company wide quality control, Taguchi & his quality
loss function.
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UNIT III: |
LEADERSHIP AND QUALITY COSTS: Characteristics of quality
leaders, Quality statement, strategic planning, Introduction to quality costs,
prevention costs, Appraisal costs, failure costs, Management of quality costs,
economics total of quality costs and its reduction.
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UNIT IV: |
CONTINUOUS IMPROVEMENT:
a. Improvement as problem solving process
W-V Model of CI, process control
b. Reactive Improvement
Standard steps & 7 tools of quality, seven steps, management
diagnosis of seven steps, reactive improvement.
c. Proactive Improvement.
Introduction, standard steps, 7 management tools, applying
proactive improvement, to develop new product- three stages & nine
step.
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PART – B |
UNIT V: |
TOOLS AND TECHNIQUES IN TQM: Kaizen, Re-engineering, Six
Sigma, Benchmarking Definition, Process of benchmarking, 5S, 3M, Poka-
Yoke.
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UNIT VI: |
QUALITY FUNCTION DEPLOYMENT AND FAILURE MODESEFFECTS ANALYSIS: Introduction to QFD and QFD process, Quality by
design, Rationale for implementation of quality by design, FMEA, Design
FMEA and process FMEA.
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UNIT VII: |
QUALITY MANAGEMENT SYSTEMS: Introduction to different
standards Quality management systems, Bureau of Indian standards (BIS),
Institute of Standards Engineers (SEI), ISO-9000 series of standards,
Overview of ISO-14000, Overview of TS 16959.
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UNIT VIII: |
PRODUCT ACCEPTANCE CONTROL: Product acceptance control
through IS 2500 part 1 and part 2.
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REFERENCE |
TEXT BOOKS: |
1. Total Quality Management: Dale H. Bester field, Publisher -
Pearson Education India, ISBN: 8129702606, Edition 03/e
Paperback (Special Indian Edition)
2. Total Quality Management for Engineers: M. Zairi, ISBN:
1855730243, Publisher: Wood head Publishing
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Reference Books |
1. A New American TQM, four revolutions in management, Shoji
Shiba, Alan Graham, David Walden, Productivity press, Oregon,
1990
2. 100 Methods for Total Quality Management: Gopal K. Kanji and
Mike Asher, ISBN: 0803977476, Publisher: Sage Publications, Inc.;
Edition – 1
3. Organisational Excellence through TQM, H. Lal, New age pub,
2008
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